Extended Warranty Maintenance Agreement

The extended warranty maintenance agreement can only be offered to customers that have new doors. The agreement allows for a an extended 12 month warranty from date of installation (24 month in total), routine inspection(s), priority on call outs, fixed prices for 2 years, and at a discounted rate. The warranty is on labour and parts for faults on the equipment, and does not include damage or misuse by others. The extended warranty service agreement must be registered within 28 days of installation.

What’s included

• 2 Year Warranty against faulty equipment or workmanship (12 month standard warranty + 12 month extended warranty)
• A ‘Routine Service & Inspection’ at agreed intervals to ensure doors are correctly operational and in safe order
• Special Access Equipment for ‘Routine Inspection & Service’ if agreed to within the agreement
• Repair & Service log of each door, digitally held on our systems, copy available upon request
• On site user manuals for each door
• Priority access to ‘Emergency call out’ service at a discounted rate
• Priority access to ‘Urgent call out’ service at a discounted rate
• Priority access to ‘Standard call out’ service at a discounted rate
• 2 Year fixed prices on call outs
• Covers health and safety liabilities for planned maintenance.

What’s not included

• Non warranty repairs
• Non warranty repair parts *(Other than minor service parts)
• Access equipment for major repairs or call outs *(included for warranty repairs at height, but not for warranty repairs where client has installed obstructions that cannot be moved)
• Engineer call outs

Priority

Maintenance agreement clients receive a priority over non contracted clients, but not other maintenance agreement clients (which would be treated as first come – first serve).  Non contracted customers would be pushed back in the queue for emergency and urgent call outs or refused the service. Maintenance agreement clients cannot be refused a call out.

Prices

Prices start from £22.50+VAT per month via Direct Debit